Returns and Refunds

POD Product Returns and Refunds Policy

(without right of withdrawal)

1. General

This policy describes the terms and procedures for returns and refunds of products sold through our online store. It applies to all products manufactured and sold through a print-on-demand (POD) process.

2. Return conditions

Returns are generally only possible if the product is faulty or damaged. Since most POD products are individually manufactured items, returns due to dissatisfaction or incorrect selection are not possible.

3. Return of faulty or damaged products

If a POD product arrives faulty or damaged, you have the right to request a return and refund. This also applies to products that do not match the order due to a printing error or material defect. Please contact us within 14 days of receiving the goods to arrange the return and refund.

4. Return costs

In the event of a return due to faulty or damaged products, we will cover the return shipping costs. However, if the product is not faulty or damaged (e.g. due to a product that you do not like), a refund of the return shipping costs is not possible.

5. Refund for defective products  

If the product is returned due to our error (e.g. faulty manufacturing, incorrect delivery), we will refund the purchase price including the original delivery costs. The refund will be made using the method of payment you used when ordering. We may refuse to refund until we have received the product back or you can provide proof of posting.

The refund will be made within 14 days of receipt of the return or proof of return.

6. Conditions for a return

The product must be in unworn, unused and undamaged condition.

All labels and packaging must be intact and in their original condition. For personalized products (e.g. with names or individual designs), returns are only possible if the product is defective or faulty.

7. Return of products

If you wish to return a faulty product, please contact us beforehand to arrange the return. Returning without prior consent may result in delays or rejection of the refund.

Please send the product to the address confirmed by us within 14 days of the fault notification.

8. Exceptions and special regulations

Returns are not possible if the product has been personalized or made to your specifications and is free of defects. Products that have been inseparably mixed with other goods after delivery or that show signs of use after the packaging has been opened cannot be returned. In the case of hygiene products or sealed products, returns are only possible if there are defects, provided the seal has not yet been removed.

9. Contact

For returns, refunds or queries regarding your order, please contact us at: support@onlinemallnetwork.de. Please include your order number and return details with each query.

10. Changes to the Return Policy

We reserve the right to change this Return Policy at any time. Changes will be posted on our website and will take effect immediately. Please check the policy regularly to stay up to date.